As National Public Safety Telecommunicators Week wraps up, several Gwinnett agencies have taken to social media to thank 911 call takers and dispatchers.

The annual week of recognition, which concludes Saturday, celebrates the men and women who work at 911 centers across the country.

In a Facebook post, the Gwinnett County Sheriff’s Office paid tribute to those “calm (voices) in the dark.”

“Many law enforcement officers will tell you that a good dispatcher is our most valuable tool. They are literally your first line of defense because without them, we wouldn’t be able to help you during your worst emergency,” the agency wrote. “Imagine how difficult it is to obtain critically important information over the phone from someone who is hysterical. Or in shock. Or having difficulty breathing. Or unable to speak. Or dying.”

The agency continued, saying public safety telecommunicators “do it every day.”

“No doubt they go home at the end of their shift and spend a sleepless night after a horrific tragedy. Just like us,” the sheriff’s office wrote. “There’s a price to pay for public service, but there’s also no greater reward. We appreciate them for the job they do every day.”

Similarly, the Gwinnett County Police Department took to Twitter to share its appreciation of the men and women.

“This week we celebrate the first first responders,” one tweet said.

“We appreciate their relentless commitment to keeping us safe,” another tweet read.

The Duluth Police Department, Lawrenceville Police Department, city of Lawrenceville and others also took to various social media platforms to share their thanks.

Crime Reporter

Isabel is a crime and health reporter for the Gwinnett Daily Post. She graduated from Emory University in 2016 with a B.A. in international studies. She is originally from the Boston area.

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