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'Behind the Scenes' ... at the 911 Call Center

In this week's 'Behind the Scenes' segment, we give you an inside look at the Gwinnett County 911 Call Center located within the Gwinnett County Police Annex in Lawrenceville.

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VIDEO: 'Behind the Scenes' ... at the 911 Call Center

In this week's 'Behind the Scenes' segment, we give you an inside look at the Gwinnett County 911 Call Center located within the Gwinnett County Police Annex.

Comments

timkenyon 1 year, 4 months ago

I have a lot of respect for the professionals in the PSAP's around this country. Since my company started working on 911 software applications the past several years, we have had the opportunity to really learn and understand the issues that these call takers have to deal with on a regular basis.

My company, and our goal, is to be able to provide more detailed information about the location of the caller when they dial 911 and in the future with Next Generation 911, be able to provide more logistical data such as floor plans, camera links and more directly to the PSAP during the call instead of just simply updating a database (PS-ALI) to look into. This in addition to properly funding the PSAP's to be able to receive text messages from users and be able to better locate those individuals calling form mobile phones in the future.

That is our goal, to assist in these developments and design.

Tim Kenyon, ENP Conveyant Systems, Inc

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rmbr343 1 year, 4 months ago

Nice job, Carrie!! I've been through the Gwinnett County 911 Center on several tours. You can't truly understand what they do until you see these professionals in action! Thanks for always being there!

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