Lisa McLeod

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MCLEOD: Invite the best version of your boss to the meeting

The boss is the unseen participant at every meeting. The boss might not be there in person, but everyone wonders what her reaction will be to the decisions, initiatives or outcomes.

MCLEOD: Why employees just don’t care, and what the boss can do about it

Lack of Noble Purpose erodes morale at work, and it eats into our lives at home, where people drag themselves through the door at night without an ounce of enthusiasm left for loved ones or fun.

MCLEOD: The secret behind great innovation

If you want to create a great company, invent the next big thing, or produce an amazing work of art, keep your ego out of it. Start with noble purpose, find a problem you want to solve, or people you want to help, and pour your talents into something bigger than yourself.

MCLEOD: Why we wait before giving our best

I’m willing to do it, but I’m not sure he is. It’s the biggest obstacle to making a positive change. We want to know, for sure, that the other guy is all in with good intentions, before we fully invest ourselves.

MCLEOD: Why do customer service people still give terrible customer service?

It’s nice to say customers are the No. 1 priority. But when you create reward system, decision-making policies, and culture that promote the opposite, your employees act accordingly.

MCLEOD: Words matter, so you them wisely

Words matter. Sticks and stones may crack up a few bones, but the wrong words in your head will your break your spirit forever.

MCLEOD: Why the GM ‘don’t blame me’ problem really happened

Science defines culture as “the cultivation of bacteria, tissue cells, etc., in an artificial medium containing nutrients.” The same principle applies to business. Culture is the cultivation of the human beliefs swirling and growing in the petri dish labeled: your organization.

MCLEOD: Three keys to getting yourself organized

When you know what’s important to you, it’s a lot easier to organize the good stuff, and part with the useless junk.

MCLEOD: Giving everyone a trophy sets us up for failure at work, life

Giving away meaningless trophies doesn’t inspire anyone to new heights of improved performance. Nor does it build self-esteem.

MCLEOD: The mistake businesses make about noble purpose

Here’s the noble purpose reframe: Provide real value to your customers, whether you make widgets or water pumps, your job is to improve your customer’s condition. When you make money, and you will because organizations with noble purpose outperform the market, give a portion of your profit to charity.

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