If you're a boss, don't underestimate how much one person's negativity can affect your entire team. No one is skilled enough to merit ruining the morale of a whole group.
What goes through your mind before you walk into an important meeting?
The other truism my time in China has reaffirmed for me, is that people are fabulous. They invent, they create, they sell, and they love. These are things that always make me happy to be human.
"There's a bias that sales is not intellectual," author Daniel Pink says, "Most people have no idea what salespeople do. They don't understand the skill and intellectual acuity it takes to be a good salesperson."
Humans are visual; we can ignore it, or adjust accordingly.
You know the people who are always worrying about whether or not someone is trying to take advantage of them?. Maybe you know someone like this. They question the motives, quality and price of everything. When they need to buy something, they spend hours trying to figure out the exact
The people who say that their one thing didn't contribute to the problem are probably the people who don't have to face a black, jagged child-shaped hole in their soul.
It wasn't until my early 20s that I turned to reading as a form of personal development. Prior to that, non-fiction was something that teachers assigned, grindingly boring tomes that you read only because you had to, and you forgot right after the test. Then I read "The Road Less Traveled" and everything changed. For the first time I realized that books aren't always about other people, sometimes they're about me.
Your life has a purpose, and it's bigger than just your tasks. It's about the love, joy and success you bring to others. Remind yourself of that the next time you're having a hard day.
It's ironic, but the business research shows that when you overemphasize money, you make less of it. But when your noble purpose is to help customers, you drive more revenue.
Whining is like cheap wine, sweet on your lips, but if you indulge too often, you'll never get anything done.
Whether it's improving life customers, or making the world a better place for everyone, when people have a larger purpose than just trying to keep their jobs, they're more focused, and more effective. They're also more likely to act in a bold and courageous manner.
Humankind still has plenty of work to do. But when you look at the arc of human history, we're definitely moving in the right direction. We invent, we create and we become kinder to each other, every single day.
Sometimes you have to push the reset on your brain. Your life will thank you.
There is no such time machine. But you can create a similar experience in the here and now. Ask about someone's back story, and use the knowledge to be more empathetic.