Lisa McLeod

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McLEOD: Complaints that deserve your attention

Complaints are a valid source of feedback, but they aren’t all worth listening to. Discern which ones have merit before you react.

McLEOD: How volunteering for your boss changes your trajectory

Most people do what their boss asks, but only a select few figure out what their boss really needs.

McLEOD: Why being frantic leads to being burned out

How many times have you worked like a fiend on something and then found yourself so burned out you couldn’t bear to even look at it again?

McLEOD: Beauty matters at work, but not in the way you think

When things look chaotic, people are more likely to act chaotic. Our minds, and our actions respond to our surroundings. When you’re surrounded by beauty, you’re happier and more confident.

McLEOD: The ‘my job is harder’ fight isn’t one you want to win

If you want to be miserable, keep trying to win the “I have it harder than you do” award. If you want to be happy, express gratitude for the person on the other side.

McLEOD: How to leverage intuition into decision-making

It’s challenging to break through the clutter and harness your inner wisdom. But the truth is, you already have most of the answers you need.

McLEOD: It’s important to manage your face

A friend of mine owns a bakery and café. Her cupcakes are scrumptious, her Caprese sandwich melts in your mouth. Clients drive miles for one of her macaroons. Her baked goods are legendary; the problem is her facial expressions.

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MCLEOD: The biggest difference between success and mediocrity

If you’re a teacher, parent or leader, you want your people to be successful. The question you need to ask yourself is, do they know that?

MCLEOD: Why employees just don’t care, and what the boss can do about it

Lack of Noble Purpose erodes morale at work, and it eats into our lives at home, where people drag themselves through the door at night without an ounce of enthusiasm left for loved ones or fun.

MCLEOD: The secret behind great innovation

If you want to create a great company, invent the next big thing, or produce an amazing work of art, keep your ego out of it. Start with noble purpose, find a problem you want to solve, or people you want to help, and pour your talents into something bigger than yourself.

MCLEOD: Why we wait before giving our best

I’m willing to do it, but I’m not sure he is. It’s the biggest obstacle to making a positive change. We want to know, for sure, that the other guy is all in with good intentions, before we fully invest ourselves.

MCLEOD: Why do customer service people still give terrible customer service?

It’s nice to say customers are the No. 1 priority. But when you create reward system, decision-making policies, and culture that promote the opposite, your employees act accordingly.

MCLEOD: Words matter, so you them wisely

Words matter. Sticks and stones may crack up a few bones, but the wrong words in your head will your break your spirit forever.

MCLEOD: Why the GM ‘don’t blame me’ problem really happened

Science defines culture as “the cultivation of bacteria, tissue cells, etc., in an artificial medium containing nutrients.” The same principle applies to business. Culture is the cultivation of the human beliefs swirling and growing in the petri dish labeled: your organization.

MCLEOD: Three keys to getting yourself organized

When you know what’s important to you, it’s a lot easier to organize the good stuff, and part with the useless junk.

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