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VIDEO: 'Behind the Scenes' ... at the 911 Call Center

In this week's 'Behind the Scenes' segment, we give you an inside look at the Gwinnett County 911 Call Center located within the Gwinnett County Police Annex in Lawrenceville.


Communications Officer 1 Matt Swayne answers and reports a call made to the Gwinnett County 911 Call Center located within the Gwinnett County Police Annex in Lawrenceville Friday. (Staff Photo: Brendan Sullivan)

Communications Officer 1 Matt Swayne answers and reports a call made to the Gwinnett County 911 Call Center located within the Gwinnett County Police Annex in Lawrenceville Friday. (Staff Photo: Brendan Sullivan)

Video

'Behind the Scenes' ... at the 911 Call Center

In this week's 'Behind the Scenes' segment, we give you an inside look at the Gwinnett County 911 Call Center located within the Gwinnett County Police Annex in Lawrenceville.

In this week's 'Behind the Scenes' segment, we give you an inside look at the Gwinnett County 911 Call Center located within the Gwinnett County Police Annex in Lawrenceville.

Editor's note: This is a weekly video segment, 'Behind the Scenes,' where we show you things you normally wouldn't see at a local establishment. Go to our website every Monday for a new video.

In this week's 'Behind the Scenes' segment, we give you an inside look at the Gwinnett County 911 Call Center located within the Gwinnett County Police Annex in Lawrenceville.

The county call center has 129 people on staff to operate the 24 hours, 7 days a week public service.

"Some calls that we get are horrific, unfortunately this is a job where people do die and our operators take calls such as that," Communications Emergency 911 Manager Carrie Bennett said. "But, you can't get caught up into those emotions and they know what information they have to have in order to help our units help those citizens when they get there."

Click here to watch 'Behind the Scenes' at the Gwinnett County 911 Call Center.

Comments

kevin 8 months ago

Wouldn't want your job. Got to be made for that sort of work.

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