Monday, June 25, 2012
© Copyright 2015
Gwinnett Daily Post
SUWANEE -- The Gwinnett County Library Board of Trustees adopted Monday its strategic plan for the next three years, billing it as a road map for the future.
The well-vetted plan was produced with input from a number of sources. Consultant Bill McCargo said three months were spent on the process, which included more than 4,000 customer surveys, interviews with 70 community leaders and input from library staff.
"We had a 360 (degree) look at what we do, how we do it and how we're doing," McCargo said.
The result of the study was a three-prong strategic plan for the fiscal years 2013 through 2015.
• Maximize funding efforts that most efficiently leverage library and community resources. This would include examining current revenue streams, implementing a fundraising structure and growing relationships with organizations that support the library.
• Be a leader in creating an engaging customer experience through exceptional staff and innovative expanded access to facilities, programs and services. Part of this goal would be to create tailored programs and services to meet customer needs, introduce new technology and increased support of staff.
• Have the library perceived as the central building block in establishing lifelong learning as an enriching feature of community life in Gwinnett County. This initiative included launching a comprehensive ad and marketing campaign, recruiting community leaders and politicians to advocate for the library and intiating a membership drive.
"We've got that road map that will take us where we need to be over the next three years," board member Dick Goodman said.
Board Chairman Phillip Saxton proposed that each board member meet with their respective representative on the Gwinnett County Board of Commissioners in order to "keep them in the loop."
"i want to make sure that this is a plan that is not put on the shelf, but that we use it," Saxton said.