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GMC named a top tech user

LAWRENCEVILLE — Gwinnett Medical Center was recently named as one of the nation’s top users of innovative technology, an honor not unrelated to the hospital’s recent implementation of new patient-friendly programs.

The hospital system recently unveiled two new additions — an online bill pay system for patients, as well as a self-service kiosk at its Lawrenceville campus. The two new innovations helped GMC make its way onto the InformationWeek 500, a national listing of the country’s “most innovative users of business technology.”

“Gwinnett Medical Center is thrilled to provide our patients with the latest interactive health care technology,” CEO Phil Wolfe said in a statement. “These new products reflect GMC’s continued efforts to provide state-of-the-art and accessible health care to citizens of Gwinnett County and beyond.”

The online bill pay program, available on www.gwinnettmedicalcenter.com, allows 24/7 access for patients. Users are able to view their financial information, contact staff, consolidate their family’s hospital accounts, and remit payment from their homes or elsewhere.

Frequently asked questions are also answered on the site. More than 3,000 patients have accessed the online bill pay system to date, spokeswoman Dolores Ware said.

GMC’s inaugural self-service kiosk is located in the hospital’s imaging building. Patients are able to check in, update their demographic and insurance information and electronically sign documents, Ware said.

More kiosks are expected next year, Ware said.

Those two additions as well as a systemwide dedication to improving technology led to GMC’s inclusion on InformationWeek’s prestigious list.

“GMC has a goal to bring technical innovation to the Emergency Department and many other areas of our hospitals,” Chief Information Officer Ed Brown said in a statement. “We believe that technology innovation is a key strategy in helping us achieve improvements in patient safety, quality and efficiency.”