J.D. Power and Associates praises Jackson EMC
LAWRENCEVILLE - In a study recently released by J.D. Power and Associates, Jackson Electric Membership Corporation ranked highest in customer satisfaction among midsize utilities in the South, as well as all utilities in the nation.
This marked the first year that Jackson EMC had been included in the study.
"We are deeply honored to receive this recognition," said Randall Pugh, Jackson EMC president/CEO. "Jackson EMC's employees have a long-standing dedication to providing service that exceeds our members' expectations, whether that means quickly restoring power after a storm, making sure bills are correct, promptly handling members' requests, or planning infrastructure additions to ensure adequate power supplies."
The study ranked both large and midsize utilities in the East, Midwest, South and West. Midsize utilities serve 125,000 to 499,999 residential customers, while large utilities serve 500,000 or more customers.
Factors examined by the study included power quality and reliability, price, billing and payment, corporate citizenship, communications and customer service.
J.D. Power and Associates is a global marketing information services company operating in key business sectors, including market research, forecasting, performance improvement, training and customer satisfaction.
Jackson EMC, a cooperative owned by the members it serves, provides electricity and related services to nearly 204,500 meters in 10 Northeast Georgia counties, with offices in Jefferson, Lawrenceville, Gainesville and Neese. To learn more, visit www.jacksonemc.com.
Fox named director of marketing for mall
BUFORD - Simon Property Group announces the appointment of Kelly Fox as director of mall marketing for Mall of Georgia.
Fox has been serving in the retail industry for 20 years, most recently at Nordstrom as the event marketing coordinator for the Southeast region.
In her new role, Fox will be responsible for the creation and implementation of Mall of Georgia's overall strategic marketing plans, including retailer relations, advertising, public relations and the execution of the mall's shopper events and incentives. She will also coordinate the Simon Kidgits Club program and its surrounding events.
Prior to her work at Nordstrom, Fox moved through the retail ranks from visual merchandising and buying to retail management for companies including the Atlanta Apparel and Gift Mart, Tommy Hilfiger and Company and Dress Barn.
Fox is a Georgia State University graduate with a marketing and fashion merchandising academic background. She currently resides in Alpharetta.