When granite cracks, there's no going back

Q: We renovated our kitchen and had a granite countertop installed. About a week after the installation, we noticed a hairline crack running across the top. Our installers offered to give us $1,000 back and told us they could polish it to disguise the crack. Is this a good deal?

A: Much like glass, when granite starts to crack, it will never stop. Though it may take some time, you will eventually end up with two pieces of granite. Whether the problem is an original flaw in the granite or one that occurred during the installation process, you have the right to get what you paid for: a granite countertop without cracks.

Talk to the fabricator about getting the cracked piece replaced - that is, unless you want a cracked top and a thousand bucks!